Bird by Hothentic · Last updated: October 13, 2026
Bird by Hothentic ("Bird", "we", "us", or "our") operates the Bird mobile apps for iPhone and Android (the "App"), including their Home Screen widgets. This Privacy Policy explains how we collect, use, and protect information when you use our App.
Bird accounts are created by your organization's administrator; there is no public sign-up. When you log in, we process your name, email address, account identifier and authentication credentials to verify your identity and show the hotels your administrator has given you access to. Authentication is handled through secure, encrypted connections.
The App displays hotel performance metrics, financial data, and operational KPIs provided by your organization's property management and financial systems. This data belongs to your organization and is accessed through our secure API on your behalf.
Comments and task entries you add to reports, and the questions you ask Ask Bird, together with any feedback you give on its answers and the questions you choose to watch. This content is stored on our servers and is visible only to you or, for comments and tasks, to colleagues with access to the same hotel.
To answer a question, Bird sends the question and the hotel figures needed to answer it to an AI model provider acting as our service provider. The provider processes this data only to produce the answer, under terms that do not allow it to use the data to train its models. Questions are logged with their outcome for up to 6 months so we can improve the answers, and are then deleted.
We use the information we collect to:
We do not use your data for advertising, marketing to third parties, or any purpose unrelated to providing the Bird service.
We do not sell, rent, or share your personal information with third parties for their own purposes. The service providers we rely on to run Bird, such as our hosting provider and the AI model provider behind Ask Bird, process data only on our behalf. Hotel performance data is only accessible to authenticated users within your organization as configured by your administrator.
We take the security of your data seriously. All data transmitted between the App and our servers is encrypted using industry-standard TLS/SSL protocols. Authentication tokens are stored securely on your device using the iOS Keychain or the Android Keystore. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, or destruction of data.
Account credentials are stored locally on your device and can be removed by logging out or deleting the App. Hotel performance data is fetched from our servers and is subject to your organization's data retention policies. To show figures instantly, the App keeps recently viewed figures and the latest Home Screen widget figures on your device; they are deleted when you log out or delete the App. Your account data is kept while your account is active and deleted when your organization's administrator removes it.
The App does not integrate with third-party analytics, advertising, crash-reporting or tracking services, does not use advertising identifiers, and does not access your location, contacts, photos or files. We do not use cookies or similar tracking technologies within the App.
You have the right to:
To exercise any of these rights, including deleting your account and the content you created, email us at the address below. We may ask you to confirm your identity and will let your organization's administrator know where their involvement is needed.
Bird is a business application and is not intended for use by children under the age of 16. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this policy.
If you have questions about this Privacy Policy or our data practices, please contact us at:
Hothentic
Email: privacy@hothentic.com
Website: hothentic.com